Privacy Policy

1. Scope

This Privacy Policy explains how Veteran Claims LLC ("Veteran Claims," "we," "us," or "our") collects, uses, discloses, stores, and protects personal information through this website, our forms, chatbot, scheduling tools, telephone calls, text messages, email, consultations, and services. A separate service agreement may provide additional terms for clients.

2. Information we collect

Depending on how you interact with us, we may collect:

• Identifiers and contact information, such as your name, email, telephone number, mailing address, and communication preferences.
• Military-service, benefits, claim-stage, rating, dependent, and eligibility information you choose to provide.
• Health-related information, including conditions, symptoms, treatment history, medications, functional impact, and medical evidence you choose to share.
• Appointment, contract, transaction, referral, and customer-support information.
• Communications with our representatives, employees, affiliates, chatbot, and service providers.
• Browser and device information, referring pages, approximate location derived from an IP address, cookie choices, and site activity.

We may receive information directly from you, from a person you authorize, through our service providers, or from public and government sources you ask us to review.

3. How we use information

• Respond to questions, schedule appointments, and provide requested services.
• Prepare for onboarding and communicate about your claim journey.
• Operate calculators, educational tools, the chatbot, and client-facing systems.
• Send benefits, claims, news, and post-rating updates when you request them.
• Process contracts and payments and maintain business records.
• Protect our systems, prevent misuse, troubleshoot, analyze performance, and improve our services.
• Comply with applicable law, enforce agreements, and protect rights and safety.

4. Browser-local worksheets and tools

Some public tools save progress in your browser's local storage so you can return to it. Unless a tool clearly tells you otherwise, that locally saved worksheet is not transmitted to Veteran Claims merely because you typed into it. It may remain available to anyone using the same device and browser profile.

Printing, downloading, copying, taking a screenshot, or separately submitting information creates another copy that is no longer controlled by the tool's clear button. On a shared or public device, clear the worksheet, close the browser, sign out of accounts, and securely dispose of printed copies when finished.

5. Your device and physical surroundings

You are responsible for reasonable precautions within your control before, during, and after interactions with Veteran Claims representatives, employees, and affiliates. This includes protecting your screen, passwords, unlocked device, browser profile, voicemail, email, text messages, downloads, printouts, and the privacy of the room or location from which you communicate.

To the extent permitted by law, Veteran Claims is not responsible for a disclosure caused solely by your decision to leave information visible or accessible to another person, use an insecure or shared device or account, communicate where others can overhear, or disregard a privacy warning or available clearing control.

This section does not reduce or waive Veteran Claims' duties for information we receive, nor does it excuse disclosure caused by our own acts, omissions, systems, personnel, or service providers.

6. Health information, HIPAA, and security

Veteran Claims uses administrative, technical, and physical safeguards designed for the sensitivity of the information we handle, including HIPAA-enabled systems where appropriate. HIPAA applies only when the legal requirements for covered entities or business associates are met; not every website interaction or health-related statement is protected health information under HIPAA.

Where HIPAA or another privacy or security law applies to information we handle, we follow the duties that apply to our role and use appropriate written arrangements with service providers when required. No website, transmission, or storage system can guarantee absolute security.

7. When information may be disclosed

We may disclose information to vendors and professional advisers that support scheduling, customer relationship management, communications, secure document handling, hosting, analytics, payment processing, legal, accounting, and security functions. They may use information only for authorized purposes and must protect it as required by contract and applicable law.

We may also disclose information at your direction; to comply with law, legal process, or lawful government requests; to investigate fraud or protect rights, property, or safety; or in connection with a merger, financing, reorganization, or sale, subject to appropriate safeguards. Veteran Claims does not sell or rent personal or health information.

8. Cookies, analytics, and chat

We use essential browser storage to operate the site and remember choices. Optional chat and similar services load only after the cookie notice is accepted. You can limit cookies through browser settings, but some functions may not work as intended. Third-party services may process device and usage information under their own policies.

9. Communications and newsletter choices

If you request updates, we may send benefits, claims, news, referral, and post-rating communications. You may unsubscribe from marketing email using its unsubscribe link and may reply STOP to eligible text messages. We may still send non-marketing messages needed for an appointment, requested service, contract, payment, safety, or legal obligation.

10. Retention

We retain information for as long as reasonably necessary for the purpose collected, an active service relationship, dispute resolution, security, and applicable legal, tax, accounting, contractual, and recordkeeping requirements. Retention periods vary by information type and context. Browser-local data remains on your device until you or the browser clears it.

11. Your choices and requests

Depending on where you live and subject to applicable exceptions, you may request access to, correction of, or deletion of certain personal information, or ask about how it has been used or disclosed. We may need to verify your identity and may retain information when legally permitted or required. You may also update communication preferences or withdraw consent where processing depends on consent.

12. Children, third-party services, and links

The website is intended for adults and is not directed to children under 13. Links to VA.gov, state agencies, social networks, payment providers, and other services are governed by their own privacy and security practices. We do not control those services.

13. Changes to this policy

We may update this policy as our services, systems, and legal obligations change. The effective date above identifies the current version. Material changes may also be communicated through the website or another appropriate channel.

14. Contact us

Questions or privacy requests may be sent to info@veteranclaimsllc.com or by calling 352-260-2126.